Shipments and returns
Your pack shipment
Free shipping on 220€ order or more in the EU
Packages are generally dispatched within 1-2 days after receipt of payment and are shipped outside EU via UPS Worldwide Saver-definite delivery typically in 2–5 business days Monday–Friday, with Saturday delivery available in countries where Saturday is a regular business day. If you prefer delivery by other couriers please contact us before making a payment. Whichever shipment choice you make, we will provide you with a link to track your package online. Track your package now
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but very special care is taken to protect all of our products.
Boxes are amply sized and your items are well-protected.
There are no customs duties to be paid when buying goods coming from within the European Union.
The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, UPS, or the customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances UPS is required to pay certain duties and taxes, in advance, on a customer's behalf. For instance, UPS may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, UPS will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes.
Our policy lasts 14 days for European Union and 30 days for the rest of the world. If 14(30) days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Personalized and custom made jewelry and crafts
- Some personal care items
To complete your return, we require a number of your order.
Please do not send your purchase back before getting in touch with us.
There are certain situations where only partial refunds are granted:
- Jewelry with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us first an email at email@example.com and than send your item to: Via delle mura, 40, 05022 Amelia, TR
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Via delle mura, 40, 05022 Amelia, TR, Italy
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.